Terms & Conditions

Effective Date: 09/09/2025

Welcome to The Poobel! These Terms and Conditions (“Terms”) govern your use of our services, website, and any related features provided by The Poobel LLC. Before using any services provided by The Poobel, please carefully read these Terms and Conditions of Service, our Privacy Policy, Recurring Payment Terms (if applicable), and any other guidelines or policies available on our website or platform. By accessing or using The Poobel’s services, you agree to be bound by the terms outlined in this Agreement. If you do not agree, please refrain from using our platform or services.

By creating an account, scheduling services, or accessing any part of our platform, you enter into a direct contractual relationship with The Poobel LLC, a service provider that facilitates convenient residential and commercial waste bin placement, eco-friendly bin cleaning, and same-day delivery of hygiene and household essentials and cleaning products and equipment.

You acknowledge that The Poobel operates as a service provider and logistics platform, connecting customers, including homeowners, residents, property managers, and businesses with our trained associates, who deliver and carry out services on behalf of The Poobel. These associates may operate under The Poobel brand and follow strict service protocols but are not classified as employees unless otherwise stated.

By using our platform, you accept and agree to the terms outlined in this Agreement. If you do not agree to these terms, you are not authorized to access or use The Poobel’s services.

Definitions:

For the purposes of these The Poobel Terms and Conditions of Service, the following definitions apply:

• “The Poobel” refers to The Poobel LLC and all of its services, technologies, websites, applications, and branded materials, including its bin management, cleaning, and product delivery operations.
• “Platform” means The Poobel’s digital services, including the website, customer dashboard, mobile interface (if applicable), and any software, updates, or documentation provided to support service use.
• “Associate(s)” refers to individuals employed or contracted by The Poobel to carry out operational tasks such as moving bins, cleaning, product delivery, or customer support. Associates act on behalf of The Poobel but may not necessarily be direct employees.
• “Subscriber” means any individual, household, or business that has signed up for a recurring paid service plan with The Poobel. Subscribers are eligible for exclusive benefits, including but not limited to free same-day delivery (depending on the plan), priority scheduling, and trial access.
• “User” refers to any person who accesses or interacts with The Poobel’s platform, including visitors, customers, and subscribers, regardless of whether they have an active paid plan.
• “Services” refers to all offerings provided by The Poobel, including but not limited to Bins to Curb service, trash bin cleaning, product delivery through The Poobel Shop, and any additional features introduced over time.
• “The Poobel Shop” refers to the e-commerce arm of The Poobel, which offers one-time or subscription-based delivery of cleaning, hygiene, and home care products.
• “Service Area” means the geographic regions where The Poobel currently provides active services. These areas are subject to change based on expansion or logistical capacity.
• “Billing Cycle” refers to the recurring schedule by which a Subscriber is charged for services (e.g., monthly, every 6 months, or annually), based on the plan selected at the time of signup.
• “Trial Period” means the initial free period granted to new subscribers, during which services are provided at no cost before the start of a paid subscription.

1. Services Provided

The Poobel offers three core services designed to make your daily routine easier, cleaner, and more convenient:

• Bin to Curb Service: Based on the monthly service plan selected at signup, our assigned Associate will transport your trash and/or recycling bins to the curb before your scheduled or the evening before waste collection day. After collection, your bins will be promptly returned to their original storage location.
• Bin Cleaning Service: We professionally sanitize, disinfect, and deodorize your trash bins using eco-friendly cleaning products and specialized equipment, helping eliminate odors, bacteria, and pests.
• The Poobel Shop: We provide convenient access to cleaning, hygiene, and home care products through one-time orders or subscription-based delivery. Subscribers enjoy free same-day delivery (excluding the Basic Plan).

2. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use our services. By using our platform, you confirm that all information provided is accurate and up-to-date

3. Subscriptions & Payment Terms

Pricing:

By subscribing to The Poobel, you agree to pay the current service fee for the plan you selected at the time of signup, along with any applicable local, state, or federal taxes. All fees are due in accordance with the billing terms presented during checkout.

The Poobel reserves the right to modify pricing for any of its services at any time, at its sole discretion. In the event of a pricing change, you will be notified in advance. Any new pricing will take effect in the next billing cycle following the notice, unless otherwise stated.

Change in Price:

While The Poobel makes every effort to keep pricing fair and competitive, some cost increases may be outside of our control. If a change is required to your recurring service fee, The Poobel will provide at least 60 days’ written notice. If you do not agree with the new pricing, you may cancel your subscription at any time prior to the change taking effect. If you do not cancel, your payment method will be charged at the new rate automatically.

Billing:

Service fees are billed in advance based on the payment frequency selected during signup (monthly, 6-month, or yearly). Billing will automatically recur to maintain uninterrupted service.

If you wish to cancel and avoid future billing, you must either cancel your subscription directly through your account or contact our support ( support@thepoobel.koderspedia.co ) team for assistance.

All applicable sales taxes will be added to your service charges where required by law.

Payment Terms:

By subscribing, you authorize The Poobel to charge your selected payment method on a recurring basis, according to the service plan you selected. This may include billing cycles on a monthly, 6-month, or annual basis, depending on your preferences.

Your subscription will auto-renew at the end of each billing period unless canceled at least 3 days before the next billing cycle begins, in accordance with these Terms.

Recurring Payments Terms & Conditions:

By enrolling in a subscription plan with The Poobel, you agree to the following recurring payment terms:

i. Authorization for Billing

By selecting a payment plan and submitting your subscription, you authorize The Poobel to charge your designated Payment Method (credit card, debit card, or other accepted method) for your recurring service fees, in accordance with the plan you selected.

Your subscription will automatically renew at the end of each billing period (monthly, every 6 months, or yearly), unless you cancel as outlined in our Cancellation Policy.

ii. Payments & Account Responsibility

• You confirm that the Payment Method used is yours and that sufficient funds or credit will be available at the time of billing.
• Charges will be processed on your designated Billing Date, based on the frequency of your selected plan.
• The Poobel may use automatic account updater services provided by your bank or card issuer to ensure payment continuity if your card details (e.g. number or expiration date) change.

iii. Automatic Renewal

Your plan will renew for the same term length (e.g., another month or year) at the current rate in effect unless:

• You cancel your subscription at least 2 days before the next billing cycle, or
• The Poobel cancels or discontinues your service.

iv. Payment Notifications

You will receive a confirmation email when you enroll. Beyond this, The Poobel may or may not send individual reminders or receipts for each automatic payment.

We recommend keeping a copy of your enrollment confirmation for your records.

v. Keeping Your Info Current

It is your responsibility to ensure your:

• Payment details remain valid and up to date
• Email address is active to receive important service and billing information

vi. Declined Payments

If a charge is declined, The Poobel will:

• Pause your service temporarily
• Attempt to charge your Payment Method daily for up to 20 consecutive days
• If still unsuccessful, we may retry once per day for two additional months

Service will remain paused until payment is successfully processed. You will not receive service during this time unless your subscription is restored.

4. Same-Day Delivery

• Same-day delivery is free for subscribers, excluding those on the Basic Plan. Non-subscribers may use this service for a fee.
• Orders must be placed before 5:00 PM to qualify for same-day delivery. Otherwise, your order will be delivered early the next day.
• Deliveries occur between 6:30 AM and 10:30 PM, with a delivery window of 1 to 4 hours.
• We are not responsible for delivery delays caused by weather, traffic, or other unforeseen events.

5. Service Access

By subscribing to The Poobel’s services, you authorize The Poobel and its Associates to access your designated property for the purpose of performing services, including moving waste and recycling bins to and from the curb, cleaning bins, and delivering products. By doing so, you confirm that you have the legal right to grant such access and that the property is safe and accessible for our Associates to carry out the service.

It is your responsibility to ensure that trash and recycling bins are accessible on the scheduled service dates. If access is blocked due to locked gates, obstructions, pets, or any other limitations, The Poobel reserves the right to reschedule the service at our discretion. In such cases, no credit or refund will be issued for missed or incomplete services caused by inaccessibility.

Our Associates are instructed to report any issues or irregularities directly to our internal team. They are not required to contact customers at the time of service.

Service Safety & Access Policies:

To ensure the safe and smooth delivery of The Poobel’s services, all customers are expected to maintain a safe environment and follow the policies outlined below. These terms apply to all service types, including Bin-to-Curb, Bin Cleaning, and Product Delivery.

Pets:

It is the homeowner’s or resident’s responsibility to ensure that all pets are safely contained during scheduled service times.

For the safety of our Associates, if an unrestrained pet is present on the property and our Associate determines the situation is unsafe, your service will not be completed that day. If you’re enrolled in service alerts, you will be notified via SMS or email.

No credits, refunds, or rescheduling will be issued for missed services caused by unrestrained pets. Please secure pets appropriately prior to service arrival.

Vehicles:

The Poobel Associates will always make their best effort to carefully place trash and recycling bins at the curb for collection.

However, The Poobel is not responsible for any damage caused to or by vehicles that may knock over or strike bins after they’ve been placed at the curb. It is the customer’s responsibility to ensure the area around bins is kept clear.

Garage Access:

If you choose to provide The Poobel with access to your garage (e.g., via code or app) for trash bin retrieval or return, the following terms apply:

• Assumption of Risk: You acknowledge that providing garage access carries some risk, and you assume full responsibility for granting entry to your property
• Limitations of Liability: The Poobel is not liable for:
  • Missing or lost items from your garage.
  • Damage to garage doors or door openers.
  • Instances where the garage is left open or improperly secured.

You must disable any alarms or security systems on service days. The Poobel Associates are not responsible for disarming or reactivating alarms, nor for any consequences if a system is left inactive.

Please ensure garages are safe, free of hazards, and alarm-free at your scheduled service time.

Property Safety & Compliance:

The customer is responsible for maintaining city compliance with all local codes and safety standards. This includes, but is not limited to:

• Fencing and gates
• Water backwash or waste lines
• Walkways and access paths
• Trash storage areas

Failure to maintain a safe and compliant property may result in delayed or canceled services without refund.

Cancellation Policy:

You may cancel your subscription to The Poobel on your own through your customer portal or by contacting our support team at support@thepoobel.koderspedia.co any time.

Free Trial:

Every new plan begins with a 1-month free trial.

Cancel during the trial to avoid charges. If not canceled, your plan will automatically convert to the paid subscription selected at signup and billing will begin on your renewal date.

Monthly, 6-Month & Yearly Plans:

To avoid charges for the next billing cycle, cancellations must be submitted at least 2 days before your renewal date.

• Service remains active through your current cycle.
• No partial refunds or credits for unused time.
• A confirmation number will be issued for your cancellation. Please keep this for your records!

Enterprise & Volume Pricing Plans:

If you’re on a business, any cancellation that impacts 50% or more of your serviced properties, or a complete account closure, requires a 30-day written notice to: support@thepoobel.koderspedia.co .

This ensures smooth operational planning and route adjustments, as your business plan includes route commitments and custom service logistics.

Important Notes:

• All subscriptions auto-renew unless canceled in accordance with these terms.
• No prorated refunds are provided for early cancellations.
• Consolidated billing customers must cancel before invoices are issued, as no credits will be given after invoicing.
• Subscribers are free to upgrade or downgrade their subscription plan at any time. The selected plan amount will be charged on the next billing cycle
• Subscribers can update their personal and account information at any time through their profile settings.
• We are not responsible for any errors made by customers when updating their information, and no refunds will be issued as a result of such mistakes.

Changing Service Address:

If you are moving to a new address, please note the following:

• You must cancel your current subscription before moving.
• If you wish to continue using The Poobel at your new address, you must reapply and subscribe again using the new service location.
• Failure to cancel your original subscription before moving will result in no refunds for missed or undeliverable service.
• Your current subscription plan cannot be transferred to the new address unless it falls within The Poobel’s active service area.

Need Help?

Contact our friendly support team at support@thepoobel.koderspedia.co for questions or assistance with your cancellation.

6. Service Limitations & Conditions

To maintain safety, reliability, and accountability in every service we provide, The Poobel requires customers to comply with the following policies:

Overloaded Bins & Closed Lids:

For the safety of our Associates and to meet local guidelines, all trash and recycling bins must:

• Not be overfilled or overweight
• Have fully closed lids on service day

If a bin is overloaded or the lid is left open, service may not be completed, and no credits or refunds will be issued. This protects our team and your property from unnecessary risk.

Overflowing Trash & Clear Access:

Bins must be placed in a location that is free of:

• Overflowing trash or bag piles around the bins
• Obstacles such as furniture, debris, or locked gates

If the bin is blocked or unsafe to access, service will not be delivered, and no refund will be provided.

Software & Communication Interruptions:

While rare, disruptions caused by:

• Third-party app failures
• Internet or cell network outages
• Hardware issues

…may affect our ability to complete service or notify customers. The Poobel is not liable for missed service due to such circumstances. We will, however, act quickly to resolve these issues as they arise.

State of Emergency & Weather Conditions:

In the event of:

• A declared state of emergency
• Severe weather conditions (flooding, snowstorms, hurricanes, etc.)
• Municipal restrictions or safety alerts

…The Poobel reserves the right to delay or suspend service for the safety of our Associates and customers. In these cases:

• Services will be rescheduled whenever possible.
• No credits or refunds will be issued for service interruptions caused by state emergencies or natural disasters.

Holiday Schedule Adjustments:

During holiday periods, The Poobel will make every effort to adjust our services to match changes in your local trash collection schedule. However, since holiday observances vary by city and municipality, and local adjustments are not always announced consistently, occasional service disruptions may occur.

If your scheduled trash pickup is missed or shifted due to a holiday and we are unable to complete our Bin-to-Curb service:

• No credits, refunds, or rescheduling will be issued for the missed visit.

We appreciate your understanding as we work around municipal changes during holidays, and we encourage all customers to monitor their local waste collection announcements during those times.

We deeply appreciate your understanding in these rare situations, as safety remains our top priority.

7. Returns & Refunds (Shop Items)

• You may return unopened and unused products from The Poobel Shop within 7 days of delivery.
• To be eligible for a return, the item must be in its original packaging and in sellable condition.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.
• Refunds will be issued once the returned item is received and inspected.
• Perishable, customized, or clearance items are non-returnable.
• To initiate a return, please contact support@thepoobel.koderspedia.co with your order number.

8. Privacy

We care about your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Limitation of Liability

Under this agreement, The Poobel is not responsible for any damage to your trash or recycling bins. Additionally, The Poobel will not be liable for damage to your property caused by acts of nature, fire, vandalism, misuse, or abuse.

Furthermore, The Poobel is not responsible for any damage to vehicles that may back up into or otherwise come into contact with your bins during collection.

Right to Refuse Service:

The Poobel reserves the right to refuse service to any property at our sole discretion, for any reason. We are not obligated to provide an explanation, and no liability will arise from the decision to refuse service.

Reasons for refusal may include, but are not limited to:

• Safety concerns for our Associates
• Poor property conditions
• Non-compliance with The Poobel’s terms and conditions
• Inaccessible or blocked service areas
• Any other factors deemed appropriate by The Poobel

10. Intellectual Property

All content, trademarks, and materials on our website are the property of The Poobel LLC. Unauthorized use is strictly prohibited.

11. Modifications

We may update these Terms at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of those changes.

12. Contact

By using our services, you agree to The Poobel’s Terms and Conditions. The Poobel reserves the right to contact customers via the phone number provided to address service related matters, updates, or issues.

Have questions? Reach us at:

📧 contact@thepoobel.koderspedia.co

Messaging Terms & Conditions The Poobel:

i. General

By opting into The Poobel’s messaging services, you agree to receive recurring automated text messages related to your subscription, service updates, reminders, special offers, and other marketing or informational content. These messages may be sent via an automated system to the mobile number you provided.

• Message frequency may vary based on your interaction with our services.
• The Poobel reserves the right to change the number or shortcode we use to contact you or adjust how often we send messages.

Standard message and data rates may apply. For questions about your plan, please contact your mobile carrier. Your carrier is not responsible for delayed or undelivered messages.
Your consent to receive messages is not a condition of purchase.

ii. Cancellation

You can unsubscribe from text messages at any time by replying “STOP”. Once received, we will confirm your opt-out and you will no longer receive messages from The Poobel.

To resubscribe later, just sign up again as you originally did, and we’ll resume sending messages.

iii. Need Help?

Text “HELP” at any time for support instructions, or email our support team at help@thepoobel.koderspedia.co for further assistance.

iv. Changing Your Number

Before you change or transfer your mobile number, please either:

• Text “STOP” from your current number, or
• Notify us at help@thepoobel.koderspedia.co

Keeping us informed helps ensure your messages aren’t sent to the wrong person and maintains your data privacy.

v. Privacy

For information about how we handle your personal data, please see our Privacy Policy and Terms & Conditions on our website.

vi. Changes to Messaging Terms

The Poobel reserves the right to modify or cancel our messaging program at any time. Changes take effect as soon as they’re posted. Your continued participation after updates means you accept the new terms.