Bins to Curb – FAQ

We take your trash and recycling bins to the curb on collection day and return them once emptied, so you never miss a pickup.

We follow your local trash collection schedule and adjust for holidays or municipal changes.

Not at all. As long as your bins are accessible, we’ll take care of everything while you’re away or busy.

You can easily update your schedule in your account or contact us, and we’ll adjust right away.

Yes! We serve homes, businesses, and rental properties with customized service plans.

No problem! We’ll notify you of the missed service and attempt to reschedule. Just make sure to leave clear access moving forward.

We follow route schedules, but we try to accommodate special timing when needed. You’ll receive a window of service once your route is confirmed. Contact us

Yes! Subscribers receive a notification just minutes before a Poobel associate enters their property, so you’ll always know when service is about to begin. We are working hard to help our subscribers tracking the assigned associate in real time through your app for added peace of mind.

Bin Cleaning – FAQ

Depending on your plan, bins can be cleaned once a month, up to four times per month, anytime needed or on demand

We use eco-friendly, non-toxic products that are safe for your family, pets, and the environment.

We collect dirty water in our equipment to prevent runoff and keep your property clean.

Absolutely! Our process disinfects, deodorizes, and leaves bins smelling fresh.

Yes! You can book one-time or “on-demand” cleanings without a subscription.

Most cleanings take just a few minutes per bin using our mobile pressure system. You don’t need to be present.

Our system collects the dirty water, and we make sure to leave your property as clean as we found it.

We can still clean them, but we’ll notify you if replacement is recommended for health or safety reasons.

The Shop – FAQ

We deliver cleaning products, hygiene items, and household essentials, everything from all-purpose cleaners to toilet paper.

Subscribers (excluding the Basic Plan) receive free same-day delivery on all shop purchases.

We deliver between 6:30 AM and 10:30 PM, with delivery windows ranging from 1 to 4 hours.

Yes, non-subscribers can still order, but standard delivery fees may apply.

Yes! You can set up regular deliveries through your subscriber portal for items you use often.

We offer a wide variety of trusted brands, giving you the freedom to choose products that match your personal taste, preferences, and values, whether you prioritize eco-friendly, budget-friendly, or premium options.

As long as the driver hasn’t left yet, yes! Simply call or update your order online.

Safety – FAQ

Our team follows strict cleanliness protocols, uses safe, eco-friendly products, and never enters your home.

Yes, all Poobel associates undergo background checks and are trained for safe, respectful service.

Let us know your needs—we’re here to help and can tailor services to support any limitations.

Our associates scan a QR code or update your account with time-stamped proof of service. You can also request photo confirmation.

Absolutely. Our cleaning products are pet-safe and non-toxic. And our team is trained to respect homes and outdoor areas.

We ensure contactless delivery and sanitized handling for all product drop-offs. You don’t need to interact with anyone directly. Our associates are instructed to contact our team, not you, if they encounter any irregularities.

Jobs & Opportunities – FAQ

We’re always looking for passionate, dependable people to join our team. Check our Careers Page for current openings.

If you’re interested in joining The Poobel team, please visit our Careers Page and enter the position that best fits your skills and interests. An email with an application’s link will be sent to you if the position is available.

Yes! All team members receive hands-on training to ensure safety, professionalism, and service quality.

Not always! Many roles offer on-the-job training. A strong work ethic, reliability, and customer care mindset are what matter most.

We believe in respect, reliability, safety, and service. We care deeply for both the communities we serve and the people we employ.

Visit our Careers Page to see open positions and apply directly online.